Auto Pay

With Auto Pay, we will continue to read your meter and calculate your bill each month. You will continue to receive your bill as you normally do, but instead of "Please Pay By" being displayed on the bill, we will print the date when your bank account will be drafted for the amount of your bill.

How quickly will Auto Pay start?

The Auto Pay program normally begins with your next bill. Please read the message on your bill or the Web site for the exact date your bill amount will be deducted from your bank account.

How do I cancel Auto Pay?

You may cancel Auto Pay at any time at no charge, simply by clicking the 'Cancel' link found on the top of this page on the Web site or by contacting Customer Service.

How do I stop a payment?

If you need to stop a payment, you must contact Customer Service a minimum of five (5) business days before the scheduled draft date; otherwise, please contact your financial institution. Applicable fees may apply if you do not meet the five (5) business day minimum for stopping a payment.

Can I also enroll in Paperless Billing or Budget Billing?

Yes, customers enrolled in Paperless Billing or Budget Billing may also enroll in Auto Pay.

Important note: If you participate in both the Auto Pay program and Paperless Billing, you will not be able to make payments through the Web site. If you are currently a Paperless Billing customer and wish to sign up on Auto Pay, please make your online payment prior to enrolling in Auto Pay; Otherwise, you will need to mail in your payment or visit a local office. You will have the opportunity to pay your outstanding balance as part of the Auto Pay enrollment process.