Vice President, Customer Services Organization
Nicole Faulk serves as vice president of Customer Service and Operations, and is responsible for operating and maintaining a reliable electric system that serves 188,000 customers across 23 counties in southeast Mississippi.
She oversees Power Delivery, including Transmission, Distribution and Engineering, as well as Marketing and Sales, Customer Service and the Customer Call Center. The company's Northern and Coastal divisions also are under her purview.
Faulk joined Southern Company in 1998 as an engineer in Southern Nuclear's professional development program. She held positions of increasing responsibility at Farley Nuclear Plant in Alabama, including obtaining a senior reactor operator license, and specifically in the development of Georgia Power's Vogtle 3 and 4 projects — the first new nuclear power plants to be built in the United States in more than 30 years.
Faulk has extensive experience in the operations, design and implementation of nuclear facilities in Southern Company's fleet and served as assistant to Georgia Power's executive vice president of nuclear development and Southern Nuclear's president of nuclear development.
Prior to joining Mississippi Power in May 2015, she served as vice president of Georgia Power's West Region, where she led the company's operations for more than 140,000 customers in a 19-county area.
Faulk also served as region manager for Georgia Power's Metro West Region and was responsible for providing overall leadership for Operations, Customer Service, Sales, Economic and Community Development and External Affairs activities for more than 185,000 customers.
She also served as region manager for Georgia Power's Metro West Region and was responsible for providing overall leadership for Operations, Customer Service, Sales, Economic and Community Development and External Affairs activities for more than 185,000 customers.
She holds both a bachelor's degree and a master's degree in mechanical engineering from Auburn University.
In April 2018, Faulk was named Auburn's Mechanical Engineering Alumna of the Year. She serves as past chair for the Auburn Engineering Alumni Council and as vice chair for the Alabama Engineering Hall of Fame. She is actively engaged in the industry, serving on boards and committees for the Southeastern Electric Exchange, the Association of Edison Illuminating Companies and the Electric Power Research Institute. In the community, she serves on the board for the Infinity Space Center.