Vice President, Customer Service and Operations
Fran Forehand became vice president of Customer Service and Operations at Mississippi Power in June 2019, with responsibilities for operating and maintaining a reliable electric system that serves 188,000 customers across 23 counties in southeast Mississippi.
She oversees the company’s Northern and Coastal divisions, Power Delivery, Marketing and Sales, Customer Service and the Customer Call Center.
Prior to joining Mississippi Power, Forehand served as vice president of Georgia Power’s Northeast Region since April 2014. In this role, she led the company’s external activities for 368,000 customers in a 39-county area that included Augusta, Athens, Gainesville and Milledgeville. In addition, she provided leadership and guidance for power delivery, customer service, sales, economic and community development.
Forehand previously was vice president of Georgia Power’s East Region where she led the company’s operations for 155,000 customers in a 13-county area that included Augusta, Thomson and Waynesboro.
She also served as Metro North Region manager, where she oversaw service to 327,000 Georgia Power customers in Gwinnett, Forsyth, north Fulton and north DeKalb counties.
Forehand started her Southern Company career at Alabama Power in 1991 as a distribution engineering co-op student and came to Georgia Power in 1996 where she held various transmission leadership positions. Those included transmission maintenance center manager in the Metro Atlanta and Middle Georgia areas, transmission project management manager, land acquisition manager, transmission maintenance and reliability supervisor and Augusta transmission maintenance center supervisor.
She has been active in the communities where she has worked, including chair of the Augusta Metro Chamber of Commerce board of directors and the Executive Committee.
Forehand earned a bachelor’s degree in electrical engineering from the University of Alabama and an MBA in finance from Augusta State University.