More than 125,000 customers served in refund selection process

It’s been a long 18 days for everyone involved with Mississippi Power’s Kemper refund selection process, which ended on Oct. 30.

As of Nov. 2, 125,400 customers had made their selection of a refund check or bill credit, with more than half (65,400) using the company’s website and mobile app.

That still means more than 59,900 customers either called to make their choice or visited one of the company’s 28 service centers.

“We answered more than 86,000 calls since the refund period began on Oct. 12,” said Customer Services Organization Vice President Nicole Faulk. “I am thrilled with how well we responded, both in the call center and in the bill payment offices. The entire team is striving to make sure our customers’ needs are addressed while staying positive and providing world class service to each and every customer. I couldn’t be prouder of this team of dedicated employees.”

Customers that selected the bill credit option will see the credit applied to their account on Nov. 9. Processing check requests begins on Nov. 9, and all checks will be mailed no later than Dec. 4.

Ninety percent of customers who made their selection chose to receive a check.

Those customers who missed the selection window can still request a check by either calling 1-800-532-1502 or visiting their local bill payment office.