Mississippi Power bill payment office lobbies reopening Oct. 5

Mississippi Power is safely reopening its bill payment offices in Gulfport, Hattiesburg and Meridian on Monday, Oct. 5, after being closed to walk-in customers since March.

Customers visiting the offices in-person can expect several safety procedures and precautions in place to limit the spread of COVID-19.

“The safety of our customers and employees is our first priority,” said Area Manager Arnie Williams. “While we’re pleased to reopen the offices as another step towards normal operations, we’ll continue to be mindful and cautious to ensure our customers have a safe experience.”

The company’s bill payment offices will continue to follow CDC guidelines. Safety protocols include:

• Requiring customers to wear facial coverings.
• Limiting the number of customers in the lobbies.
• Placing directional and informational signs to encourage social distancing and safe habits.
• Sanitizing service desks, offices and high-contact areas regularly.
• Installing barriers between Customer Service Representative workstations.
• Removing additional chairs and furniture from office lobbies to limit customer crowding.
• Identifying entry and exit points to direct the flow of traffic.
• Ensuring employees have proper personal protective equipment, including masks and gloves.
• Providing hand-sanitizing stations.

“Building Services worked hard to make sure our offices were ready to safely serve customers,” said General Service Manager Chris Wheeler. “By removing unneeded furniture in the lobbies, adding additional signage and installing plexiglass shields at service windows to protect our Customer Service Representatives, we’ve made the space conducive for business transactions while upholding COVID-19 protocols.”

As walk-in operations resume, customers will still be encouraged to use drive-thru and drop box options. Each location will continue to have multiple service options for customers.

Customers can also keep their transactions with Mississippi Power completely digital by visiting  the company’s website here and setting up an online account.

Mississippi Power, a subsidiary of Southern Company (NYSE: SO), produces safe, reliable and environmentally responsible energy for nearly 190,000 customers in 23 southeast Mississippi counties. With nearly 160 megawatts of approved solar energy capacity, Mississippi Power is the largest partner in providing renewable energy in the state of Mississippi. Visit our website at mississippipower.com, like us on Facebook, and follow us on Twitter, Instagram, LinkedIn, and YouTube.

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