As the impact of COVID-19 continues to spread, Mississippi Power wants to assure customers that the company has comprehensive plans and procedures in place to ensure a continuation of operations and service.
Having a hard time paying your bill?
We offer the following programs to help customers pay their bills in times of need.
Our Project SHARE program supports Mississippi Power customers with a demonstrated financial need to help pay their electric bill. Call Catholic Charities at 855-847-0555 to see how we can help.
Low-Income Home Energy Assistance Program
The federally-funded Low-Income Home Energy Assistance Program (LIHEAP) helps qualifying customers pay their electric bill.
Small Business Support
Through our Project SHARE program, we have committed $200,000 for small businesses with 50 employees or less. To find out if you are eligible for support, contact Catholic Charities at 855-847-0555.
Find other programs to help if your business has been impacted by COVID-19.
Stay alert to potential scams.
We urge customers to be aware of scammers during the COVID-19 pandemic, especially phone calls demanding payments via phone. We will never ask for your banking information or a credit card or pre-paid debit card number over the phone or in person at your residence.
If you receive a call demanding payment or personal information, hang up and report it to local law enforcement and call our Customer Service Center at 800-532-1502.
Never give out personal information to a caller and be on guard for leading questions that could prompt you to accidentally give out personal information.
All Mississippi Power field representatives are uniformed and travel in company vehicles marked with the Mississippi Power logo. Each employee also carries a badge with his or her photograph, name and the company logo.
Safety is our priority.
We are taking the following proactive actions to both prevent the spread of the illness and protect the safety and health of employees:
- Cancelling facility tours and external meetings
- Increasing cleaning frequency at company locations
- Aggressively sanitizing work areas
- Cancelling all non-essential business travel – both domestic and international
- Asking employees to self-identify, if they have or plan to travel internationally
- Using technology for meetings
- Will implement telecommuting as needed for those who can perform their duties remotely
Save energy, save money.
Use these tips to help save energy while staying safely at home.
- Unplug the charger if your phone, laptop or tablet is fully charged.
- Clean your air filters to ensure your air conditioner runs as efficiently as possible.
- Close shades, drapes and blinds during the day to block out unwanted heat from the sun.
- Make sure your dishwasher is full before turning it on.
- Dry your laundry in the evenings to avoid heating your home during the day. Hang laundry outside or on a drying rack to avoid using the dryer.
- Take a short shower instead of a long bath.
- Plug all personal electronics into a power strip and turn off the power strip when electronics aren’t in use.